Whether you would like to access our support services, join our team, or provide feedback, we would love to hear from you.

Talk to our team

  • Call us on 08 9314 8900
  • Email us at hello@mosaic.org.au
  • Visit us at 2 Sabre Crescent, Jandakot WA 6164
  • To explore career opportunities, learn more about working at Mosaic or visit SEEK to see our latest vacancies.
  • To access our services, use the contact form below and one of our friendly team will get back to you:
Contact Us [2025 update]
I am reaching out for support with
How did I find out about Mosaic?

Referral form

We welcome referrals from Support Coordinators, disability support professionals, other agencies, guardians, family members, and people with disability. If you are looking for support with any of our services, please fill in our online referral form and one of our team members will be in touch to discuss the next steps.

You can find us here

Want to give us some feedback?

Good or bad, we always welcome constructive feedback. It is important that we know if you, or someone you know, have been treated badly or unfairly. All complaints will be investigated and treated in the strictest confidence.

  • Email your feedback to quality@mosaic.org.au
  • Write to us at 2 Sabre Crescent, Jandakot WA 6164
  • Contact our Quality team on 08 9314 8900

If you’re a client, you can also speak to your Coordinator or any member of our team – this is usually the quickest and easiest way to resolve an issue. Alternatively, please complete our feedback form, providing as much information as you can.

What happens next if you’ve made a complaint?

Your feedback will be recorded in writing, and we promise to address your concerns as quickly as possible. We will contact you and keep you informed at every stage of our investigation, and we’ll follow up with you once we’ve responded to your complaint.

Sometimes there are limits to what we can do.

If you make a complaint and feel our final resolution is unreasonable, you can raise your complaint externally with the NDIS Quality and Safeguards Commission, an independent agency that regulates NDIS providers, promotes safety and quality services, resolves problems and identifies areas for improvement.

If you are not NDIS funded, you can complain to the agency that funds your support or to the Health and Disability Complaints Office by calling 1800 813 583 or contacting them via their website www.hadsco.wa.gov.au

Media contact

For all media enquiries, please contact marketing@mosaic.org.au or call 08 9314 8900.